Questions about your subscription link, node selection, or getting started with Clash or Shadowrocket? Reach out below.
Most people land on this page after finding MojieCloud through an airport recommendation and wanting to confirm something before they commit to a plan — whether a specific VPN node covers their region, whether their preferred client is supported, or how billing actually works day to day. Our support team fields exactly those questions every day, alongside setup help for Clash, Clash Verge, sing-box, Shadowrocket and v2rayNG.
This page is for general questions only. We never ask for your MojieCloud account password here, and we don't process payments through the contact form — subscription and billing changes happen through the official checkout provider linked below. If you're not sure whether your question belongs here or on the checkout provider's side, send it anyway; we'll point you in the right direction.
Whether you need help importing your subscription link, choosing between plans, or troubleshooting a specific client, our support team responds every day of the week. This page does not process logins or account passwords — it's for general questions only.
support@mojiecloudofficial.com
Monday – Sunday, 9 AM – 9 PM (multiple time zones covered)
Double-check you copied the full link with no line breaks, and that your Clash core is up to date. If it still fails, email support with your client name and version and we'll walk you through it.
Yes — send us the node name or region and roughly when you noticed the slowdown, and our team will check its current load and rebalance traffic if needed.
Reach out through this contact form or the checkout provider's account page, and we'll apply the remaining time on your Monthly plan as credit toward the Annual plan.
Yes — tell us which regions and clients matter most to you (for example, Clash Verge on desktop plus Shadowrocket on iOS), and we'll explain honestly where MojieCloud fits and where it might not be the best match for your use case.